COACHING, CONSULTING, TRAINING
“You get what you dare to pursue”.
Customer Service
Professional Customer Service
Training Objectives
Excellent customer service is a key differentiator for any business and
can be achieved through effective communication skills and the ability
to build long-term relationships with clients. This workshop is designed
for individuals involved in direct sales — both in person and over the
phone — relationship management, sales representatives, key account
managers, and sales managers.
The goal of the training is to equip participants with the knowledge and skills needed to build strong customer relationships based on professional service, with a focus on meeting customer needs. During the training, participants will develop skills for handling objections and managing difficult situations, enabling them to achieve their contact objectives more effectively. They will also learn how to handle complaints and provide post-sales support.
Duration
2 days (16 hours)
Training Methodology
Interactive workshops using the following training techniques: trainer
presentations, group and individual practice, role-playing, moderated
discussions, case studies, games and real-life simulations (recorded on
camera), and group work.
Building and Managing Customer Relationships
Training Objectives
During this workshop, participants will learn how to establish long-term
cooperation with clients, develop and maintain customer relationships,
and apply methods for dealing with the most challenging clients.
The goal of the workshop is to build the right habits for initiating and maintaining effective business relationships between employees and clients. The training will cover the importance of proper customer relationship management through the lens of the customer life cycle, identify factors that may negatively affect customer relationships, demonstrate how to leverage CRM systems in this process, and teach participants how to recognize different customer types and their impact on the organization. The workshop aims to develop participants’ communication skills with clients and strengthen their sales abilities.
Duration
2 days (16 hours)
Training Methodology
Interactive workshops using the following training techniques: trainer
presentations, group and individual practice, role-playing, moderated
discussions, case studies, games and real-life simulations (recorded on
camera), and group work.
Professional Sales School
Training Objectives
This workshop focuses on the individual elements of the sales process in
a highly practical way, with particular emphasis on developing
participants’ attitudes and motivation. The training helps participants
enhance their skills in identifying and stimulating customer needs,
presenting benefits and prices effectively, and expanding their
professional competence repertoire while strengthening their internal
motivation to work. Participants will learn the most effective
techniques for uncovering customer needs, applying practical methods for
conducting sales conversations, and building trust as a foundation for
gaining loyal customers.
Duration
2 days (16 hours)
Training Methodology
Interactive workshops using the following training techniques: trainer
presentations, group and individual practice, role-playing, moderated
discussions, case studies, games and real-life simulations (recorded on
camera), and group work.
